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1.0

I rented a keg and full set up from Albertsons for a birthday party. When my son went to pick it up, they did not have the full set up, only keg and tap.

He had to go home and makeshift one and then once got to party, the tap didn't work. Went back to store to exchange and that one didn't work either. They told him the only one they had left was for a paying customer. Last I checked I was a paying customer.

Instead of offering us that tap and getting another one for the customer who hadn't picked up yet, they sent him to another location to get a tap which caused him to be an hour late. When I voiced my dissatisfaction at our experience, the manager basically acted as if I was interrupting him and offered a refund on the beer . Instead of offering a full refund on the whole thing, he only offered that. He didn't even apologize to me for the poor service and really didn't care.

Very disappointed and not only will not order a keg from there, they have lost me as a customer. I have been shopping there for 23 years.

I expected more.

Reason of review: Poor customer service.

Monetary Loss: $91.

Albertsons Cons: Poor customer service, How they handled my problem.

Location: Rocky River, Ohio

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Makynna Fvj

You were expecting more than you were entitled to. You do not deserve a full refund.

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